Homesitters of Raleigh Mission Statement

Our Mission: Happy Pets and Happy Pet Parents

Happy Pets

Pets left in our care deserve the very best. Your instructions will be followed precisely, and we promise to do everything possible to keep them as healthy and happy as if you were there with them. We make certain to find out what activities your pet enjoys. Whether it is playing fetch in the yard or going for a walk, chasing a laser light or simply belly rubs and back scratches we follow the routine that brings them the most joy.

Homesitters of Raleigh & Cary owners and team members are active in helping making homeless pets happier and bringing together happy pet families by volunteering our efforts to organizing Presents 4 Pets which benefits foster groups and animal shelters. P4P is a program based on a model we created, and developed as a national program for NAPPS when Jerry was President. We also offer our service to pet foster parents at a discount.

Happy Pet Parents

There is a natural anxiety that comes with a pet parent's choice to use a pet sitting service for the first time. We recognize this and involve ourselves in activities outside our business to demonstrate our ongoing commitment to operating with integrity. In addition to his NAPPS volunteer activity, Jerry is also an arbitrator with the Eastern NC Better Business Bureau. All pet sitters working with Homesitters of Raleigh & Cary are employees, not contractors. They are all mature adults who are bonded and insured. Each employee's background has been carefully screened, and each one has a demonstrated history of independent and successful responsibility in a professional environment. They all pass the standard that we would happily have them take care of our pets in our home when we are away. For testimonials, click here.

Our team members understand how important your pets and home are to you, and recognize that providing exceptional service means good communication. We carefully listen to your concerns and needs and let you know how we will address them.. After hearing about and following your specific pet and house care instructions, we also leave a diary to update you on the details of the service we have provided. We have many referrals from veterinarians and other pet sitting services, but the majority of our new customers come from customer referrals, and we are confident your experience will lead you to recommend our service to your friends, family and neighbors.

For testimonials, click here.

Our Values

Integrity

We are unwaveringly devoted to honesty and high ethical standards. We report promptly and completely. We believe in full disclosure, even if the facts point to a mistake on our part.

Relationships

We treat everyone with respect, and work to build long-term relationships with clients and team members alike by valuing and seeking to understand our differences and dealing with others as we want to be treated.

Standards

We ask clients to rate our service and provide continuous feedback to team members on their performance.

Excellence

We constantly strive to improve. We clearly communicate our goal of complete customer satisfaction to team members.

Learning

We are committed to ongoing formal education by attaining certifications as well as attending industry conferences. Informally, we are dedicated listeners and observers of our valued clients and their pets, as well as other industry professionals.

Credentials

Angie's List A Rating

BBB Member with A+ Rating

BBB Arbitrator 1999 - Present

National Association of Professional Pet Sitters Member Since 1992

NAPPS Board of Directors 1999-2008

NAPPS President 2005-2006

NAPPS Professional Pet Sitter Certified – This online certification program was created and put in practice through my leadership as NAPPS President.

Pet First Aid Certified by American Red Cross Program – On Multiple Occasions.

Pet Tech Pet Saver Certified

Pet Sitters International Member Since 2006

Founder, Presents 4 Pets, National Charity Benefiting Homeless Pets and Shelters, Partnering with HSUS

Triangle Professional Pet Sitters Co-Founder

Operations

Homesitters of Raleigh & Cary Owner Since 1990, Worked for Previous Owner

Attended Industry Conferences 10 of the Last 11 Years

Licensed, Bonded, Insured

Pet Sitters Are Employees, Not Independent Contractors

Employees Covered by Unemployment Insurance and Workers Compensation

All Employees Reference Checked and Background Screened

Discreet Service - Pet Sitters Arrive in Unmarked Vehicles, and Wear No Identifying Clothing

Easy to Use On-Line Reservation System

Client/Pet Profiles and Service Date/Times Managed in Secure On-Line Database

Text Message/Email Service Updates to Traveling Clients


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